Welcome!

Python Authors: AppDynamics Blog, Liz McMillan, Pat Romanski, Donald Meyer, Elizabeth White

Blog Feed Post

[2b2k] The public ombudsman (or Facts don’t work the way we want)

I don’t care about expensive electric sports cars, but I’m fascinated by the dustup between Elon Musk and the New York Times.

On Sunday, the Times ran an article by John Broder on driving the Tesla S, an all-electric car made by Musk’s company, Tesla. The article was titled “Stalled Out on Tesla’s Electric Highway,” which captured the point quite concisely.

Musk on Wednesday in a post on the Tesla site contested Broder’s account, and revealed that every car Tesla lends to a reviewer has its telemetry recorders set to 11. Thus, Musk had the data that proved that Broder was driving in a way that could have no conceivable purpose except to make the Tesla S perform below spec: Broder drove faster than he claimed, drove circles in a parking lot for a while, and didn’t recharge the car to full capacity.

Boom! Broder was caught red-handed, and it was data that brung him down. The only two questions left were why did Broder set out to tank the Tesla, and would it take hours or days for him to be fired?

Except…

Rebecca Greenfield at Atlantic Wire took a close look at the data — at least at the charts and maps that express the data — and evaluated how well they support each of Musk’s claims. Overall, not so much. The car’s logs do seem to contradict Broder’s claim to have used cruise control. But the mystery of why Broder drove in circles in a parking lot seems to have a reasonable explanation: he was trying to find exactly where the charging station was in the service center.

But we’re not done. Commenters on the Atlantic piece have both taken it to task and provided some explanatory hypotheses. Greenfield has interpolated some of the more helpful ones, as well as updating her piece with testimony from the tow-truck driver, and more.

But we’re still not done. Margaret Sullivan [twitter:sulliview] , the NYT “public editor” — a new take on what in the 1960s we started calling “ombudspeople” (although actually in the ’60s we called them “ombudsmen”) — has jumped into the fray with a blog post that I admire. She’s acting like a responsible adult by witholding judgment, and she’s acting like a responsible webby adult by talking to us even before all the results are in, acknowledging what she doesn’t know. She’s also been using social media to discuss the topic, and even to try to get Musk to return her calls.

Now, this whole affair is both typical and remarkable:

It’s a confusing mix of assertions and hypotheses, many of which are dependent on what one would like the narrative to be. You’re up for some Big Newspaper Schadenfreude? Then John Broder was out to do dirt to Tesla for some reason your own narrative can supply. You want to believe that old dinosaurs like the NYT are behind the curve in grasping the power of ubiquitous data? Yup, you can do that narrative, too. You think Elon Musk is a thin-skinned capitalist who’s willing to destroy a man’s reputation in order to protect the Tesla brand? Yup. Or substitute “idealist” or “world-saving environmentally-aware genius,” and, yup, you can have that narrative too.

Not all of these narratives are equally supported by the data, of course — assuming you trust the data, which you may not if your narrative is strong enough. Data signals but never captures intention: Was Broder driving around the parking lot to run down the battery or to find a charging station? Nevertheless, the data do tell us how many miles Broder drove (apparently just about the amount that he said) and do nail down (except under the most bizarre conspiracy theories) the actual route. Responsible adults like you and me are going to accept the data and try to form the story that “makes the most sense” around them, a story that likely is going to avoid attributing evil motives to John Broder and evil conspiratorial actions by the NYT.

But the data are not going to settle the hash. In fact, we already have the relevant numbers (er, probably) and yet we’re still arguing. Musk produced the numbers thinking that they’d bring us to accept his account. Greenfield went through those numbers and gave us a different account. The commenters on Greenfield’s post are arguing yet more, sometimes casting new light on what the data mean. We’re not even close to done with this, because it turns out that facts mean less than we’d thought and do a far worse job of settling matters than we’d hoped.

That’s depressing. As always, I am not saying there are no facts, nor that they don’t matter. I’m just reporting empirically that facts don’t settle arguments the way we were told they would. Yet there is something profoundly wonderful and even hopeful about this case that is so typical and so remarkable.

Margaret Sulllivan’s job is difficult in the best of circumstances. But before the Web, it must have been so much more terrifying. She would have been the single point of inquiry as the Times tried to assess a situation in which it has deep, strong vested interests. She would have interviewed Broder and Musk. She would have tried to find someone at the NYT or externally to go over the data Musk supplied. She would have pronounced as fairly as she could. But it would have all been on her. That’s bad not just for the person who occupies that position, it’s a bad way to get at the truth. But it was the best we could do. In fact, most of the purpose of the public editor/ombudsperson position before the Web was simply to reassure us that the Times does not think it’s above reproach.

Now every day we can see just how inadequate any single investigator is for any issue that involves human intentions, especially when money and reputations are at stake. We know this for sure because we can see what an inquiry looks like when it’s done in public and at scale. Of course lots of people who don’t even know that they’re grinding axes say all sorts of mean and stupid things on the Web. But there are also conversations that bring to bear specialized expertise and unusual perspectives, that let us turn the matter over in our hands, hold it up to the light, shake it to hear the peculiar rattle it makes, roll it on the floor to gauge its wobble, sniff at it, and run it through sophisticated equipment perhaps used for other purposes. We do this in public — I applaud Sullivan’s call for Musk to open source the data — and in response to one another.

Our old idea was that the thoroughness of an investigation would lead us to a conclusion. Sadly, it often does not. We are likely to disagree about what went on in Broder’s review, and how well the Tesla S actually performed. But we are smarter in our differences than we ever could be when truth was a lonelier affair. The intelligence isn’t in a single conclusion that we all come to — if only — but in the linked network of views from everywhere.

There is a frustrating beauty in the way that knowledge scales.

Read the original blog entry...

More Stories By David Weinberger

David is the author of JOHO the blog (www.hyperorg.com/blogger). He is an independent marketing consultant and a frequent speaker at various conferences. "All I can promise is that I will be honest with you and never write something I don't believe in because someone is paying me as part of a relationship you don't know about. Put differently: All I'll hide are the irrelevancies."

@ThingsExpo Stories
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...