Welcome!

Python Authors: AppDynamics Blog, Liz McMillan, Pat Romanski, Donald Meyer, Elizabeth White

News Feed Item

Unitrends to Expand Customer Support Ranks in South Carolina

Unitrends' expansion plans reflect a strong commitment to customer support amid dramatic company growth; in 2012 the company's customer satisfaction rate exceeded 98 percent

COLUMBIA, S.C., Jan. 17, 2013 /PRNewswire/ -- Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced it will expand its customer support ranks in the company's Columbia, S.C., headquarters. The announcement comes amid unprecedented growth for the company. Unitrends achieved 88 percent growth in sales 2012 over 2011, and its performance in service and support was equally enviable: The company's customer satisfaction rate exceeded 98 percent for the year.

(Logo:  http://photos.prnewswire.com/prnh/20120913/NE73919LOGO )

Click to Tweet: Join our team! @Unitrends_Inc is looking to expand its unrivaled customer support staff in Columbia, S.C. #jobs http://bit.ly/101tfzJ

"Many technology companies view customer support as a cost center, one that can be transformed into a consulting engagement by holding customers' feet to the fire when they need help the most," said Mike Coney, CEO of Unitrends.  "That's an awful practice, and at Unitrends, we feel strongly that no matter how effective our technologies are, the people behind them are our most powerful asset.  We want our customers to sleep well at night knowing that if they find themselves in a disaster – one that jeopardizes their data and their jobs – help from a knowledgeable and dedicated Unitrends employee with the authority to make things right is one phone call or email away. That contrasts sharply with those who employ call centers that give the appearance of providing customer service – which, unfortunately, is all too common in the industry today."

Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers.  The hiring push is the most recent in a year that saw the company create numerous jobs.  Last month, Inc. Magazine recognized Unitrends as one of the top five job creators in South Carolina in its inaugural Hire Power Awards. All of the new support engineers will be based in Columbia and will work in a team that has already distinguished itself within the IT community and in communities like Spiceworks.  The company's also hiring across a variety of functional areas. 

Recent customer comments directed to Unitrends' leadership regarding the quality of the Columbia-based customer support staff – notable because they represent the norm, not the exception, include:

  • "Just wanted to share our gratitude for all the assistance, guidance and wealth of information that Joel was able to provide us in a time of need." – Mohamed A., Tri-State Consumer Insurance
  • "Support is always great from Unitrends.  Probably the best support I receive from any vendor.  I like that you always get a live person when calling a support number.  The technicians are always patient and eager to help." – Patrick V., Maryhaven Center of Hope
  • "John rocks.  He is technically very sound.  Also, he is very patient when dealing with complicated issues." – Scott D., BPI Information Systems, Ohio
  • "Jonathan was the support engineer.  He quickly diagnosed and resolved the issue.  Couldn't have asked for more." – Jeff S., Summit Medical Center
  • "Chris was very persistent in finding a solution.  This paid off in that we were able to recover the system without reinstalling the application." – Bill B., Saddle Creek Corporation
  • "Please convey my gratitude to Shaka.  As always the dialogue is always professional and he communicates all technical aspects clearly.  Unlike other vendors' support analysts, Shaka seems to always bring his good nature to each session and shares his knowledge so that I can address and remediate similar problems should I encounter them..." – Victor M., Aluminum Ladder
  • "Aaron was great to work with.  He took ownership of my issue and resolved it very quickly." – Patrick S., Alere Home Monitoring
  • "Kimberly has given me outstanding service every time I have been assigned her for new Unitrends 712 appliance questions.  Not only is she knowledgeable and quick to solve any issue or question, but she's also a pleasure to work with.  I make many technical support calls to other hardware and software companies and I can easily say that I wish all support engineers show such excellent attention to detail." – Jeanine P., Midwest Precision Too & Die
  • "My issue was resolved quickly.  Unitrends' support tech Damian was great!" – Kerry M., Blue River Valley Schools

Unitrends' technical support engineers gauge their success by a wide range of criteria. This includes how long it takes to fix any problems the customer encountered in the course of disasters, such as natural events like hurricanes, or when addressing any technical questions that arise in their networks – for example, when they deploy new virtual assets or move to the cloud.  Unitrends' technical support engineers also track customers' questions to proactively determine where they can eliminate problems before they happen. In addition, customer support calls, on average, are answered in three rings or less.

"Today's networks are more complex than ever and require virtualized, cloud-based and physical assets to work together flawlessly," added Coney.  "The reality in data protection today is that you will need help at some point, and when you do, who answers that call or email is very important."

For more information on available positions, please visit http://www.unitrends.com/company/careers.html, email [email protected] or call 803 454-0300.

About Unitrends
The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including Hyper-V and VMware) and applications (including Exchange, SQL, Oracle and many others).  Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com.    

Media Contact:
Jackie Gerbus for Unitrends, Inc.  
[email protected]   
803-454-0300

SOURCE Unitrends

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Adobe has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of co...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...