SALT LAKE CITY, Nov. 29, 2012 /PRNewswire/ -- GroupLink Corporation announces today free help desk software and a cloud option for K12 and higher education. The help desk software for K-12 and universities is available as a cloud-based, hosted help desk solution with an on-premise option.

GroupLink's everything HelpDesk is a 100% web based, mobile help desk solution that is designed to streamline, organize, track, and report on trouble tickets. This incident management tool gives schools the ability to customize the way they track incident requests and resolutions, while lowering total overall costs and increasing satisfaction of teachers, professors, and school staff.

Information about this free help desk software and cloud trial for K12 and colleges can be found at http://www.grouplink.com/landing/helpdesk.html

For many years, GroupLink has provided a powerful help desk software solution to customers, specializing in K-12 school districts and higher education. Cloud computing allows organizations to reduce costs and increase uptime. This expanded help desk flexibility also gives schools the ability to provide better customer service to teachers and school staff, while improving technician productivity.

K12 school districts and colleges seeking simple, inexpensive software solutions will benefit from GroupLink's free version of the everything HelpDesk solution. Additionally, larger districts and universities have the ability to test the free everything HelpDesk software and expand to a robust implementation later. Colleges and school districts using everything HelpDesk in the cloud appreciate the reduced labor associated with server maintenance and configuration, in addition to the education help desk's ticket templates and automated workflow, customizable, powerful, built-in reporting, flexible, custom rights and privileges for individuals or roles, and much more.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski 
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.

SOURCE GroupLink